Contact
We’re here to help! If you have any questions about your order, our products, shipping, or anything else, feel free to reach out. Our support team responds within 24–48 hours.
📩 Customer Support Email
For all inquiries including:
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Order status
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Refunds & returns
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Product questions
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Shipping updates
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General support
🛒 Order Support
If you are contacting us about an existing order, please include:
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Your full name
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Your order number
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The email used at checkout
This helps us assist you faster.
⏱️ Business Hours
Monday – Saturday
9:00 AM – 6:00 PM (EST)
We typically respond within 1 business day.
📦 Return & Exchange Requests
To start a return, email us at support@primelumo.shop with:
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Order number
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Reason for return
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Photos (if damaged or incorrect item)
🌐 We’re Here for You
Your satisfaction is our priority. If you have any questions, feedback, or suggestions, don’t hesitate to contact us.
Thank you for choosing PrimeLumo Shop!